Privacy Policy

At Srathi, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you use our website, we may collect the following information:

Name
Email address
Phone number
Shipping and billing address
Payment details (processed securely by third-party payment gateways)
Order history
Device and browser information (for analytics and security)

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about orders, returns, or support requests
Improve our website, products, and services
Send important updates or promotional messages (only if you allow it)
Prevent fraud and ensure website security

3. Payment Information

We do not store your payment card or UPI details.
All payments are processed through secure and trusted third-party payment gateways that follow industry security standards.

4. Sharing of Information

We do not sell or rent your personal information.

Your data may be shared only with:

Delivery and logistics partners for order fulfillment
Payment gateway providers for secure transactions
Legal authorities if required by law

5. Cookies and Tracking

We use cookies to:

Improve website functionality
Understand user behavior and traffic
Enhance your shopping experience

You can disable cookies in your browser settings, but some website features may not work properly.

6. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no online platform is 100 percent secure. Use the internet responsibly.

7. Your Rights

You have the right to:

Access your personal data
Request correction or deletion of your information
Opt out of marketing communications at any time

To exercise these rights, contact us at support@srathi.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page and will take effect immediately.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, contact us at:

Email: support@srathi.com